Policies, Terms and Conditions

When booking directly your payment is fully refundable up to 30 days prior to check-in, less any processing fee charged by your credit card, up to 5%. If you cancel 30 days or less before check-in, please note your payment is non-refundable. We recommend you purchase travel insurance in case of travel delays, bad weather in your area, illness, or personal situation preventing your travel.

The balance of payment will be collected at check-in. We will also get your arrival information prior to arrival, as we provide complimentary airport pick-up at the Ambergris Caye water taxi or San Pedro airport. Check-in is 3 pm, but we will make every effort to have your suite ready at arrival. Check-out is at 11 am. We can arrange to hold luggage at check-in/out, and you are welcome to use our outdoor amenities.

Please Note: This is an adults-only (18 and over) hotel - should guests arrive with anyone in the party under 18 or with more than 2 guests per suite, we will assist your party in finding other arrangements outside PUR.

Please review the Inclement Weather Policy for severe weather situations.

Please review our FAQs to learn more about our comprehensive FAQs about travel in Belize.

• Prices are subject to change; please note PUR policy: pre-paid rooms are guaranteed.
• All prices are set by the competitive market, and confirmed bookings are not price changeable.
• The guest agrees to pay the listed rate when the reservation is confirmed and a one-night deposit has been received. A charge will appear on your statement as Belize Vacation Adventures, and the balance is due at check in.
• This also applies on all PUR bookings arranged through third parties, booking websites, travel agents, etc.
• Your deposit is fully refundable up to 30 days prior to check in, less a 5% processing fee/administrative fees. If you cancel 30 days or less before check in, please note your one-night deposit is nonrefundable. Refunds are processed in USD and will reflect the exchange rate on the day the refund is processed. For no show/s - deposit is forfeited and non refundable.
• We recommend you consider purchasing travel insurance in case of travel delays, bad weather in your area, illness, or personal situation preventing your travel.
• Please note that if a refund to a credit card is requested more than three months past the transaction date, there are certain credit cards that will not accept a direct refund, and the refund will be issued via PayPal internationally.
• Before arrival, we will get your arrival information, as we provide complimentary airport pick up at the Ambergris Caye water taxi or airport. Check-in is 3pm but we will make every effort to have your suite ready at arrival. Check-out is at 11am. We can arrange to hold luggage at check in/out, and you are welcome to use our outdoor amenities.